the pivotal moment

This post could be an evolving one and may keep updated for sometime until I find it well refined. The post is the result of a chain of events happened over last 3 – 4 years where my focus was on people, people & people. I think I can say that I have transformed at a great pace, helped transforming many but for atleast last one month I was going in circles thinking about “why some people perform and others fail“. In other words some manage to transform and others get lost in a maze. Though somehow my idea was invest people, motivate, give room for mistakes / errors so that they learn from the same. But there was something wrong.

One shocking pattern found is simple tasks which normally takes handful of hours is not completed in months by people who are considered to be very smart and creative.  I had decided to give room errors across every team in my organisation as well. Instead of hiring from outside decided to “blaze” up folks from the team and create a scenario for growth. Personal, professional, organizational – carefully designed a schemes after working for months or rather years. Involved some external teams which I thought also could help and achieve organizational growth. The end result was, I found a pattern, inability to rise to the challenge.

 

Now this was a big learning for me, no I am not putting it as a failure but I had actually found a pattern, a common trait over a period in four years.

  • I believed in People, People and People – but failed to understand not everyone likes challenges. I purposefully acted as a facilitator of challenges which others took as problems ! That too the ones without solutions.
  • People hated the need to change which came along with Challenges
  • Though everyone thinks, including me that they are capable of raise to the occasion  face challenges, when faced with a given challenge we all tend to fail. In short the challenges ended up as hurting egos than an opportunity to learn !
  • Why – My interactions with groups and with internal team was always about telling them about “why we do what we do ?” Passed on the message that, we are passionate about technology and should use our passion to create tools and solutions that can help stakeholders, clients, employees, users to enhance their lives. From my interaction with the external groups also I learned they also do the same – they are passionate about something and they are on it. Two things went wrong here, internally the “why” was either misunderstood or never communicated beyond my immediate circle. With many external groups I was talking to stakeholders who understood the “why” in their scenario but was working with those who never understood the “why”
  • I entrusted people with the duty of great things, after measuring them up & thinking that they will love it. I was also jealous that I was never given such opportunities while I was just obeying instructions – oh yea, it didn’t work too. Apparently, its difficult to understand and measure the opportunity at hand.
  • Ego – I am not sure whether it was my personal ego that I can do this or overconfidence and dependence in people or egoistic about the people around me. The ego part become much more destructive when I learned about Ricardo Semler & “Managing without Managers”. I became more confident about what I was doing, my ego told me that the folks around me can take up ownership. My ego told me that the groups I am involved are much more capable of Semco’s 10,000 odd people. The last nail in the coffin was the book “The Lean Startup”. I found some similarities, which made me tell this to a friend “We are doing something very unique here, partnered with few exciting people & though this is little bit crazy, I am quite sure that we will be studied in B-schools and management schools.”
  • I passed on ownership to people – my version was I was empowering them ! Now I realize that along with it I ended up spending too much time teaching people many things from scratch and spending more time with someone who was performing well. It seems those who were stuck, lost & became more frustrated, but I believed in the ultimate power of human mind which can fight any challenge. As for the external group, the PoC couldn’t even respond to emails & it was a completely lost game.
  • Over estimated myself – my ability to multi-task, ability to motivate, ability to pass on the answer to “why” to everyone ! This also resulted me liking people for what they are not, what they are not doing because my theory was all that needs is motivation and hard work. Kept on investing on this wrong assumption.
  • I ended up doing the same things again and again, ended teaching people the same things which was very unproductive. Instead of evolving or transforming, I was going in circles. I was simply frustrated.

 

What is next ?

Take a pivot, a deviation from what is being followed now & address each one of the above. This was where I was spending time for quite sometime. I met a friend & mentor this week. We talked for some 7 hours, I even argued.

Now I am at peace. Because I think I have it figured out. I am also proud, very proud that I have many transformed, some special cases whom I choose just by looking into their eyes and seeing the sparkle or the eagerness to finish a task though not matching any criteria – has came back to me about talking things I had no clue whatsover 🙂 But more than that it burned when seeing yet another group failing just to transform or just to do simplest of simple things that they were supposed to carry out.

This is what I think what’s to be done right now. Just like facing the fireballs in the video below & I am not alone or shattered.

Answer the why

This is the most important aspect. Need to focus on making everyone around it understand this. May be there is a need to re-connect with many but its essential. Every stakeholder should be clear about why we are here & everything that we do are just means to achieve it.

Don’t train people from start !

Experience matters. period. We need experienced hands who are trained and who can answer why.

Don’t be too personal.

This comes as a trait when someone is too passionate something. Professional aspects are overrun Personal aspects. There has to be a clear balance between personal, professional growth finally contributing to the organizational growth.

 

People are different !

Very. Not everyone likes challenges or don’t even understand what they are. Sad but one can achieve anything if they wish for it is not true for everyone.

 

Look for which college / university one is coming from

Being the in the geographical region with 80% people not employable (As per aspiring minds survey), we had pretty much become like a training institute.  This has to be put an end to & one should look which college or university one person came from, whether one stayed in hostel which is mandatory for most of the professional courses like engineering.

 

Now, I think this makes me at peace, helps me with a turmoil to certain level. And yes, very happy about learning something very useful.

 

Note: incomplete musings, there will be more upcoming versions. This may help people who are lost in their careers to look into themselves and fix them up & organizations which are growing organically.

SPAM. I hate it. So do you

Just found an old article I wrote on Spam. I had won first prize for an article competition for this one. I am quite proud about it 🙂 and I ended up writing this since someone had spoofed my email. I have no clue as to what happend to the prize / prize money I received ! Apparently the only thing I remember is finding about Domain Keys just few minutes before the final deadline of the competition. Oh yes, its written using LaTeX

So here it is: SPAM. I hate it. So do you 

The Balance sheet of Life.

The Gallery

I am sitting on a bench facing the small patch of land by the river. On my right there are two others who are Japanese and another European man. On the bench facing the river there are couple of other Japanese and an Indian talking to a European lady about languages. There were more people on the three benches that formed a small gallery. In front of us a man wrapped in white clothes and clean shaven head walks to the fire, stops and drops few herbs into it. The near by man, a doms, handed over a long bamboo stick and the man wrapped in white clothes took it and touches something hollow three times. I could hear the thud sound thrice. As he handed over the bamboo and walked away, muscles on my face tightened, I didn’t blink. I looked at the man sitting next to me, he didn’t blink either and I could see that his face muscles are tightened just like mine & the fire nearby is reflected in his eyes. Suddenly dogs started howling, it got louder and become so loud that for a moment I thought its pre-recorded sounds played in a loud speaker. But it wasn’t it. It died out just like it started.

 

Harischandra Ghat, Banaras, 2012 April 29.

 

There are few more fires burning by Ganges and the care takers are reshuffling the wood to help the fire. They use the long bamboo sticks and moved around woods using two smaller bamboo sticks as if they are tongs. A small boy of perhaps 3 years of age is playing nearby, may be the younger brother of the boy who is looking after the fire. Power came back and the area is now lightened up with the sodium vapor lamps. I could see men sitting little far from the fires and a new set of people arrived soothing the loud silence with “Ram nam satya hai” and went closer to the river. There were hardly any women around. I am sitting facing a small building and I knew that there are more benches on the other side of it. I started walking there, still looking at the fires. I walked past a small shop selling some sort of powders, perhaps sandal wood, earthen pots to collect the ashes and heaps of wood for the fire. Few kids were playing cricket with a small piece of wood and they are confused as the ball just gone missing. I was about to sit on one of the benches next to an old man and a sadhu that someone came hassling and settled there. I sat down on the floor next to the bench. There is yet another small construction – a small temple and a Trishul with a small fire burning next to it. In front me a dog is sharing the rugs with a sadhu who is busy powdering something with a stone. There were just a handful dogs and all were merrily wandering around apart from the one which is leisurely  relaxing on the rugs.

 

The old man sitting on the bench in front me turned around and asked “boat ?” and I said something in Hindi and now the man asks in Hindi, “Nau chahiye kya ?” I said, “nahi bhayya” and he leaves me alone. I sat there just being myself and still wondering where am I or rather what am I. It was peaceful and my thoughts about on going business meetings vanished, the outcomes didn’t bothered anymore. I thought about the day passed where I was thinking about a project proposal, it was funny, holed up in the most ancient city on the planet and thinking about a project where objectives were not clear, the past months, past years, the years that gone by which has placed me here, the times when I had to stop every three steps to mend straps of the sandal  & back to present when I carry the most expensive and sophisticated gadgets available. About thousands people whom I have met over the years, many with whom there is no contact anymore. Well, what’s there in balance sheet now ? Nothing very impressive but I knew it didn’t matter. The so called cheap chappal which lasts for 3 steps or the gadget which drains every three hours, everything is pretty much the same. The profitability of a life cannot be measured in what is left behind for one leaves few memories in the hearts of others to fade away. There is nothing else. Nothing else matters. A sadhu turned around and looked at me, I tried to smile at him, he didn’t respond at all. He stood up  and walked to the temple, walks around a bit and settles back to his place on the bench. A family arrives and they wants to go for a boat ride to see the Ganga Aarathi.

 

 

The same place earlier in the day:

 

The idea of starting a boat ride from a place which puts ‘the end’ amuses me and I followed them to the Ganges. Few boatmen approaches them and they started bargain with them. The fire beside them casted dancing shadows on the men and women.

Another boat man approaches me, unsure of my origin, he talks to me in some foreign language which I don’t understand, I ask him “aap kaham sai hai?” .. “Hum tho Banarasi hai” he replies. We talk about the boats, who owns the boats etc and I told him that I am trying to be with myself for now, he looks into my eyes, we both understands each other and he walks away. A medium sized beetle falls on the floor, split of a second a small dog rushes and savours it. Might be a lucky one to die here !

 

On far right lights from the buildings reflected in the still waters of Ganges the breeze fills me with the remains of the fire. The family manages a profitable bargain and sails away towards Dashashwamedh Ghat.

 

Aarathi at Dashashwamedh Ghat:

 

A profitable bargain ! What’s profit ? The traditional wisdom defines it as sums in a P & L statement. What’s mine ? Numbers from few complicated excel spreadsheets appeared in memory, not so bad they were. A small, glittering cloth fluttered in front me. The orange coloured cloths are available in the shops where they sell powders and earth pots, this is the same cloth left behind by someone, I felt quite uncomfortable about the double meaning, the pun, a balance sheet here.

Few men and women are sitting near are me silently staring into the fire infront of them. For a moment I had the urge to throw away the bag, the shirt I had which is already half unbuttoned to survive the heat. I stood up, picked up my bag and camera and started walking. I was feeling peaceful, a sense of satisfaction. As I was strolling yet another sadhu started into my eyes, an intense, piercing look and he made sure his eyes are locked with mine by slowly moving his expressionless face still working on powdering the dry leaves of salvation in his hands. I didn’t blink, kept on the stare and smiled at him. I walked past the scales where they measure the profitability of life, groups of men, dogs, cows, people on the benches near the fires, children playing by the fire. I knew I will have to return, because this is where we all belong, I knew that this is very easy to sell a Ferrari and become a monk but thats being incompetent, I still need to fill the cells of my balance sheet which exists in the souls of the people around me and become a monk owning a Ferrari or more.

Scales weighing wood, the final profitability calculator:

 

 

 

Epilogue

I sat down after crossing few more ghats and went back to the hotel room after a while. Later I went back to Delhi, finished of yet another meeting, lost the project for which I was there. But the journey adds a whole new dimension to life and a better understanding of everything around us. I am thankful to my folks @ Agileblaze, my family, friends, people who made these journeys possible & to the almighty to help me walk the path of enlightenment and teaching what really matters. I am back home, busy filling my balance sheet.

To be washed away by Mullaperiyar.

Mullaperiyar, Kerala, Tamilnadu, Idukki

Yesterday, the Christmas day I had gone out to get few vegetables which we had missed out during the shopping. Everywhere the discussion was about Indian Prime minister meeting with the head of a province / state to discuss about a dam which is supposed to collapse any moment killing millions of people.

For the uninitiated: Mullapperiyar is masonry gravity dam which 100+ year old, built during the British rule and it helps millions of people in Tamilnadu to earn their lively hood. The farmers in around 4 – 5 districts depends on this water to grow vegetable which feeds among other people, lots of people in the 100% consumer oriented, white collar job preferring, well informed and literate masses the neighboring state Kerala. The dam under dispute is made of largely mud and is situated in a tectonically sensitive region prone to tremors. The dam may collapse in 10 – 15 years if there are no natural calamities and there is a probability of causing the biggest tragedy known to humans. In the long term it will make another set of people who is using the same water to grow agriculture products will be perished. This makes the scenario a tough one to solve. The information overload created by social media, the trend following masses of Kerala is under a mass hysteria.

The main stream media shows only what people needs and no-expert opinion or condition of other dam etc are not considered and from young to old, everyone in Kerala believes the dam will break any moment and the neighboring state and some of the forces is using the occasion to gather some attention. Its interesting to note that the Kerala side is ready to build a new dam, somehow they believe that earth quakes will not happen during the period and are open to share water with neighboring state. The other side claims that the dam made of mud will withstand more water and claims that there will not be earthquakes.

Now from a logical point of view, I have no opinions or I am not biased. As far as I am considered, all the dams should be destroyed, all the nuclear plants must be destroyed and no plastics should be used etc etc. A long term solution without impacting both the sides seems to be a solution – which is not about building a new dam or decommissioning the existing one but reducing the water level and then both the sides sitting together around a table and discussing the matters the natural way. Yes, what is happening now is manglish speaking, sorry manglish spitting VJs and radio jockies are celebrating this as a Facebook revolution and this very post has a heading to attract some organic keyword based search from search engines.

 

Now, back to the photo and Christmas New year celebrations. People tend to believe its their last time to celebrate and not leaving any opportunity to celebrate. Years back I remember it was lot more difficult to educate and bring people together to fight against causes. Now its lot more easier. The only trouble is no-one seems to be bothered about real causes. Say Aadhaar aka UID project of India which is about slaving people for their entire life time and probably even after death if their bodies are not burned. In a land of poets and generations of people who never bothered about death or pain but only about freedom and fought for it this is indeed a strange phenomenon.

We had poets who wrote, slavery is unacceptable but death is. Have we forgotten ? The irony is complete when another set of people are promoting anarchy in the name of freedom and even using the father or nation for media campaigns. Right now media teams will be getting ready for the 4th season of Lokpal and finding stories supporting and against Anna Hazzare. There are nuclear reactors being built in the neighboring regions which will again make all of us live a dangerous life, probably eating mutated fish, with bulged bellies or long ears and we may not die. We will not die in a immediate flood but suffer, we will have mutated children looking like aliens in hollywood movies. Yet we prefer to live like zombies ?

Or are we just zombies who lost the ability to use common sense and educational background to choose between right and wrong ?

Anyways, I have my post with enough keywords, I will get lot of clicks just like some main stream news papers who has landing pages filled with the proper keywords. Give me my hits, help me make money. I wish I had a FM station & a TV station or two also !!

On a different note, the Idukki dam is about to complete its 50 year life span and we have to start a facebook page and start campaigning to build a new one right away. (And thus, I got one more keyword – Idukki. Hurray!!!)

Wishing a Happy New Year and its us who paints our lives happy or miserable and no one can help you do that.

for Aavani

Avani, Our friend Suresh’s seven year daughter is suffering from an illness called Medullo Blastoma (highly malignant Brain Tumor). She had undergone a surgery in Baby Memorial Hospital, Calicut, Kerala. She has to be taken to HCG hospital, Bangalore for further diagnosis and treatment within next few days. The financial requirements for the further treatment is estimated at 4 – 5 Lakh Indian Rupees (10,000 USD) & we are trying to help in emergency. As its difficult to raise such a large sum immediately, we are requesting help from the community.

We have opened an account for the solely for the purpose and requesting everyone to contribute whatever little you can.

Hareesh who is Aavani’s neighbor can be reached at  +919656223338 for more information about Avani or Visit – http://helpaavani.blogspot.com​ where we will post updates.

Requesting everyone to help and share the news among your immedeate friends. If you are working in a office may be something like collecting from your friends and depositing to the account will help out.

If you think you help the little violinist, here is further details:

Account Name :    Aavani Suresh treatment Fund
Bank & Branch :   State bank of India, Calicut Govt medical College Branch
Savings Account Number : 318 6628 2581
IFSC Code : SBIN0002206
Swift Code : SBININBB392

Detailed information:

Aavani Suresh, 7 year old girl child, was having a history of vomiting and consulted paediatrician (Dr Rosely Kurian, Near Presentation School, Chevayur, Calicut). The child was also having mild fever. The paediatrician prescribed antibiotic, and paracetamol and the vomiting subsided during the course of medicine. Two days after the completion of the course of medicine, the vomiting in the morning started again. The paediatrician found some problem and advised Mr Suresh (Father of Aavani) that an ENT consultation is required for the child. Mr Suresh took the child to Baby Memorial Hospital, Calicut and consulted Dr Gopakumar(ENT specialist, Baby memorial Hospital). Dr Gopakumar also found out that the child is having balancing problem when closing her eyes and recommended to do MRI scan of brain.

They have done MRI plain and MRI with Medicine. In MRI scan, the radiologist reported likewise “possibly Ependymoma, differential diagnosis includes Medullo Blastoma”. The MRI result was shocking. There was a
large tumour of 3 cm diameter in the fourth ventricle of the brain near the brain stem. After seeing the MRI, Dr Gopakumar recommended to meet Neurosurgeon Dr Shivakumar(Baby memorial Hospital) for further
treatment.

Dr Shivakumar told that this is a case of Medullo Blastoma and needs surgical removal. Better to do it as early as possible because the tumour is growing rapidly and it is obstructing the flow of cerebrospinal fluid in
the brain. He also told Mr Suresh that he could go for a second opinion with any other neurosurgeon of his choice. Mr Suresh met two neuro specialists and they also told him that there is no option other than surgical removal of the tumour. Mr Suresh met Dr Shivakumar to discuss about chances of complication, cost of surgery etc. Dr Shivakumar told that there are so many complications in every neurosurgery, but there is no other option. The surgery will take about eight hours and the approximate cost will be around ninety thousand rupees. He also told that, after the surgery, the tumour cells have to be sent for a Biopsy to see whether the cells are malignant (cancerous) or not.

Mr Suresh and his friends gave consent for Neurosurgical removal of the tumour and the surgery was done on 20th July 2011 by Dr Shivakumar at Baby memorial Hospital, Calicut. The surgery was successfully completed without much complications and the sample of the tumour was sent for Biopsy. Dr Shivakumar told that the surgery was successful and the biopsy report will come in a week’s time. On 26th, the biopsy report came with a very sad news that the tumour cells are highly malignant and suggested craniospinal radiation. Dr Shivakumar told that the child requires radiation therapy after fifteen days (usually it takes about 15 days for the brain to stabilise after the surgery). Dr Shivakumar also suggested that it is better to go to a paediatric oncology specialised centre with latest equipments which helps to reduce the after effects of radiation.

As per the suggestion from some of the well experienced nuclear medicine specialists who deal with radiation therapy, we decided to go to HCG oncology centre, Bangalore, for further treatment. (Hospital website: http://www.hcgoncology.com/). This hospital is selected because of their very latest equipments and highly experienced team in paediatric radiation oncology. We have already submitted all relevant medical documents to the Doctor’s panel at HCG oncology hospital and we are waiting for their reply in order to get admitted. As per the initial discussion they informed us that the average treatment cost will be around 5 lakhs. We are expecting the admission in the hospital within two to four days for further treatment.

Update: 4th August, 2011

Aavani has left to Bangalore with her parents in a car from Calicut via Palakkad-Selam-Hosur & few friends are trying to arrange accommodation in Bangalore. She will reach Bangalore tomorrow morning.

Aavani about to leave for Bangalore ...

Pigeons in the hostel and Google+

Now that Google has re-realized the potential of social networking or cashing on human relationships I am writing down my ramblings on the phenomenon called “everyone needs to satisfy their ego or attention” aka Facebook effect.

Somehow I was lured into the social networking arena long back I remember signing up with a alternate mail address in Orkut and filling in minimal information because of  privacy concerns. Irony was when in 2005 I became one of the first cloned human beings and had trouble chasing down the culprits. (Finally decided not take legal action as two of the involved parties will face deporting from Gulf and permanent ban). The positive side of the incident was I became increasingly aware of the potential and dangers of the medium, read about anything and everything in the topic including the definite papers from Orkut. One of the most interesting communities I found on Orkut was “I hate pigeons in the hostel” This was a perfect example the ideas explained in the paper “Exploiting geographical location information of web pages” but here, not just location information was shared, but a person’s innermost feelings and opinions about pigeons were available at the disposal for exploitation / targeting. Eventually I had moved out of social networks and tried to build a real world network called Koottam.org along the lines of certain couch sharing projects and is still pretty much active.

 

Let’s take deviation and take a look at Google’s revenue stream. Most of it comes from display advertisement even though the company is fighting Apple in the handheld market and Microsoft in the enterprise market by providing office clones via browsers. To complete the eco-system Google Appengine and enterprise market place also is being established. But all these businesses are still in pre-alpha mode compared to the display advertiment market which it effectively does by  making use of content partners aka Google Display Network, various frontends like Gmail, Google groups, Orkut, AdSense etc. Though poineers in social networking Google never seemed to be interested in the business until Facebook started pushing Like buttons and various share options aggressively. At the time of writing major tech portals only allow one to post comments after signing in via Facebook or Twitter and of the 5 random display partners from the Google display network I verified talks nothing about Google but has either Facbook Like or Share enabled and some even have a facebook fan page occupying half the home page. In short Facebook was slowly eating into the core business of Google and sharing this information with a new search engine called Bing. This new search engine had recently established a praetorship with Yahoo! another not so big search engine. Along with this, the internet killer, sorry, Facebook slowly started replacing content with Facebook pages and presents not so cool, but easy statics about their pages to every one  500 million people who was unware of online advertising or tools like Urchin (Google Analytics) or Google Adwords.

 

I am not sure how many of the google display partnersites are integrated with Facebook but considering the large number of penetration, including Youtube its pretty much evident that Facebook/Bing tracking systems gets updated about activity in Google’s vast display business simultaneously. And there was a big catch Facebook and thus Bing always knew whether the visitor likes pigoens or not but Google has completely missed the point and employed the pigeons for ranking pages. This information about pigeons which Google ignore is a big threat to the core business as it depends on CPC / CPA. With the massive amount of data available to Facebook and the possible integrations with Bing, it will not take them much longer to come up with Adworks competition with better targeting. I will be surprised if Facebook doesn’t launch advertising outside of their massive platform via facebook share like widgets.

 

I am not impressed about Google+ expect for the added privacy features but that comes with a price called circles which are extremely difficult to create and manage even using a 22″ monitor. Also until today, I mainted different email ids and accounts for managing social networks and communication. Suddenly, combining social network to my primary e-mail id itself is the biggest privacy issuse as far as I am concerned.

But  Google will eventually learn about what we think about pigeons and over come the competition. Reason being the new doors which google has opened with the new product and upgrades to google adwords, Google apps etc. Its common knowledge that the social networks are the biggest consumers of content on portals like YouTube. With the recent announcement of DRM based YouTube rentals and availability of Social Gold reward coins I am assuming Google will be able to do some crazy things. Google Offers another very promising new launch which can be piggy backed on G+. A very cool idea Google Offers can try is ability to exchange Google’s virtual currency for offers via the new service. Game developers will be very soon opened doors to develop games on G+ & armed with the virtual currency Google has finally a weapon against Facebook’s plans to become world’s biggest bank. I am looking forward to see the roll out of location aware offers via G+ which can be further incentives by SocialGold and tieup all this with Google’s primary business of display advertisements. I am not forgetting about Google TV and building an extension to adwords which can show ads on TV and make people share it on G+ and much more. Groups is another massive amount of untapped data which G+ could make use of and from what I have read, the Google groups team is already sitting in the same building as that of the Emerald Sea building and cooking things. Looks like G+ is the technology giants attempt, a well rehearsed and executed attempt against threats from Bing+Yahoo & all knowing Facebook. Hope it works out and internet remains a free place rather than limited as pages within someone’s data center.

Existing customers Vs New customers.

The usual way to start this topic will be “for any organization at some point of time they will have to decide how to deal with growing demands from existing clients and the need to expand and acquire new clients”  Anyways, we are also facing it. I thought of writing down what we decided about it.

Its so happening that we are putting all our might after fine tuning an e-commerce portal we are working on but now we are facing page load time issue, and on a dead-end on the SEM platform we are developing for a client due to technical glitches from the APIs of the 2 search engines competing for second position & the third project from our first client – angel – need more resources. At the same time our cloud IaaS team is starting to work on couple of exciting assignments. To make things worse we are on an aggressive marketing mode which is bringing in new enquirers every-other day which needs a lot of attention.

What we do ?

Before things getting into such a situation, we had a discussion. We wanted to win new projects & increase revenue stream, hire new people & achieve the dream of becoming a 100 member team providing the best in the class solutions by 2011. But, wait. I thought about the angel who got hooked with us more than an year ago and waited for us to increase capacity, the other client who sang happy birthday for me from other side of planet earth over a cranky phone connection we had then, and various other things happening around us.

During the discussion I had  2 examples in mind which is given below.

We have a place where they sell chicken dishes which resembles  Arabian dishes. The outlet is in a prime spot on the highway, there is enough parking space, its near a college with may be 2000 students etc. I used to go there occasionally as they used to open till mid night when I finally find myself thinking about dinner. Besides all the good things like a prime location and all other favorable conditions, they never had customers. The quality of the food was bad, the customer service and focus was not existing. I still keep going as I had no choice and the last I went was few months back when they kept me waiting for nearly ten minutes just to collect the bill.

I can’t really write about the second case, but its something like this. The provider is a monopoly and nearly everyone uses them. But whenever people need proactive service, they choose a new generation alternative. So people keep two service providers and the old provider is slowly loosing business and it will be loose its business in few years and the restaurant in case one will be closed in few months.

I sounded bit affirmative than usual in the discussion and finally decided that we will not be spending even a second of attention on new clients unless the existing requirements are met. The existing clients have not only made us what we are now but they trust their future with us. We are 100% confident that we will deliver our best & come out of this. Let this post act as a record.

I send a mail to the angel to hear his opinion on resource allocation & ended it as follows:

You are an angel for us & angels/existing-clients gets the best attention than new clients !

everything else will follow.